Wow, I am distraught. I always bought appliances from Sears and even worked at one location as one point. So, what exactly is the defrost timer? In the past every appliance, tools came from Sears. I paid 2599 for a defective refrigerator and I am still paying for it in payments :( I had to threw everything away and I honestly don't know what to do as I cant afford another one right now!!!! Bought brand new Kenmore Elite in 2016, TWO compressors, CPU board, and today 10/19/21 the temperature in refrigerator was 50 degrees! American Home Shield will not cover either because should be under warranty. Now looking at a repair bill of over a 1,000.00. I paid for a premium appliance to get a better value and longevity of my appliance and it hasn't lasted 3 years of normal use. Scheduled 2nd appt. It is now November 7,2018 a Sears repairman came out after another Service Company was out 3 times and they got my water dispenser working but the unit still wasnt cooling they said that another complaint file would have to be started before they could replace the defective compressor. since that will depend on what the hourly rate is in your area. My LG refrigerator Went out the compressor is bad. The Sears repair man did not show up until around 6pm. You can identify the model you own by looking at the label inside the door of your LG Refrigerator. A compressor is supposed to make a noise, albeit a quiet hum. The refrigerator completely stopped cooling 1 year and 5 days after purchase. Purchased a LG side by side from Sears in 2017. How Long Does a Sub-Zero Refrigerator Last? Model 795.7133.410. BS. After numerous calls, no one would touch it. The first two said that serious and Kenmore should just take this one back and replace it with a new one. As of today, 8/5/21, the unit has stopped cooling. OR BETTER YET REPLACE THE DARN THING. I purchased my frig Feb. 2015. Sep 21, 2022 by It is now 2020 and its not even 5 years old and we are in need of a repair again for the same problem, not cooling. We were happy with this unit until now! The LG compressor # is LG FC75LBNA - Inverter 0-220V 60Hz. You got it, I would have to pay again. I invested in a new refrigerator 5-6 years ago Thinking I would be set for many years. When these coils become dusty or freeze over, they can prevent your refrigerator from cooling. Every manufacture are the same but how they handle the issues or stand by their products determine customer loyalty. And if the compressor does not run, the refrigerator wont cool. No help has been offered to reimburse us for the cooler or the ice. How annoying for a $3000 refrigerator! Now the generator is gone. Check that your appliance is properly balanced. Model # 795 74305 810. Purchased a Kenmore Elite 795.7248 sold as model 72483 and is manufactured by LG. I unplugged the refrigerator. Sounds like not worth it. 4 techs visited, ordered parts, (made by LG) came back replace said oarts and still is not working. Refrigerator was not cooling then noticed freezer was not freezing yesterday. To test the compressor on a Kenmore refrigerator, disconnect the unit from the wall outlet first. That is absurd the fridge is almost new. This is how we found out that the fridge quit working. This is not even 5 years for this unit. Repair service is scheduled for mid- to late-June. Clean them and make sure they spin well. I am wondering what kind of labor cost I am looking at. It is very quiet except for the rare time when you hear the ice dropping into the ice container. Bought Kenmore Elite refrigerator September 2016. Sears scheduled a repair man to come out the following week, and offered us a warranty plan stating that we could pay $49 a month, with a $99 deductible, with parts covered and labor for up to $500. If you find a circuit that is open, you may have to replace the compressor. I called and was informed that my warranty expired on april 30, 2018. The fact they know this is a faulty compressor and still sell them and not want to stand behind them is beyond my understanding. May 27, 2022 by The thing that bother me the most was that their was no sense of urgency on Sears behalf. Still having problems best to contact an appliance repair technician to help resolve. As of today October 31 I am still out a refrigerator. Had a repair man out and he said it is the compressor and that many people are having a problem with the LG compressor used in the Sear Kenmore Elite refrigerators. Lights not turning off in my Kenmore Elite Refrigerator model# 79577563600 causing the plastic cover to melt. He said $1200 to repair it. Then, you can clean up the work area. Used troubleshooting guide and was able to get ice maker to turn over ice and reset the settings as guide suggested freezer started freezing again. I am highly disturbed by this. He then tells me that LG was supposed to send it to me which I never received nor was informed. condenser and compressor. Model # 79574307810. I resolve (with irritation) my own problem. Terrible waste of $800.00 dollars. Stacy, I freaked out after our compressor was replaced when my son said the milk was not cold. 795.74023.411 on 8/7/2015. Do I qualify for the class action suit? They said the $99 will go toward labor if I have the repair done. Worst experience ever with customer service!!! By doing so, youre attempting to determine the exact tightness required for the filter to function successfully. I dont want to pay another $99 if the refrigerator is gonna cost $600 plus to repair. Not sure I'd purchase anything from Sears. We have had this unit for just under 2 years. I told them I have an email where the technician itemized everything and the compressor is no good. Having to pay for the tech to install the new compressor based on their warranties. Visit these pages to find what you need: The homepage to search for a model or part Our DIY how-to guides and videos to find repair instructions The Water Filter Finder for refrigerator water filters ; After several attempts I finally got in touch with Sears Home Repair. I have called Sears a number of times on both occasions and gotten no help and I have been hung up on. Take my advice pay the extra bucks for the extended warranty or buy a better product. I purchased a Kenmore 24 cu. bought a kenmore refrigerator 08/07/2017 from Sears in Heber, I have purchased 2 Kenmore refrigerators within the last 7 years and both have died. The ice maker has stopped producing ice and makes noise that doesn't sound normal. Thanks Debra Sapp. Elite Fridge, Oven, Microwave and Dishwasher. First one we thought was odd but 2 in 9 years. We told the agent that it was already diagnosed and we just wanted it fixed. Yesterday we found that it was not working. I even tried to get the part myself. Now it's July, 2018. A faulty component in the condenser fan motor can short circuit, causing the motor to overheat and poses a fire hazard to consumers. The click tells you that it is working fine. If you find that the compressor on your Kenmore refrigerator is buzzing or humming, check for dirt and debris on it. Shutterstock. Can't get service call from Sears until July 8th. Do these things run all the time? My husband can't fix it. Turn them on and wait for the compressor. I guess the code it for the freezer a defrost sensor. Took two weeks for Sears to send a repairman out and another two weeks for them to get the new compressor and install it. They sent three repairman to fix it. Kenmore do warranty for only one year because they know that they are going to stop working. I SHOULDNT BE HAVING THESE KIND OF ISSUES. Compressor went out Nov.20, 2019. I bought a Kenmore Elite in May 2014. i went food shopping, came home put it all away. Then, allow the unit some hours to run in order to adapt to the setting. This is unbelievable to me. Their expensive appliances are failing after just two to three years. Your email will only be used if a response is needed. I thought this would last my family at least 10 years but only 5. Compressor out in my unit. I am trying to contact the few available Sears Repair Store near my home and they ask for $ 129 Diagnostic Fee. Have been having issues with the freezer not keeping things frozen. There was no recourse, no way to add my name to a waiting list, I just have to call back every day to see if a technician is available. I purchased a Kenmore Elite Bottom-Mount refrigerators (7954015411) in March 2016 from the local Sears store in Henrico, Va. Replace it with the right part for the model if it is damaged. Paid over 2800.00 for it and was assured by the sales person that the problems with the compressor had been corrected on these newer model. Sold as the top of the line Kenmore fridge for $3000. I don't have this kind of money to spend a a repair. My compressor went out in Kenmore Elite. Please include me in the class action. This guy informed me this is typical for these LG refrigerators and he does this work at least 1-2 times a week and he said don't be surprised if the replacement doesn't do the same thing because they have not fixed the problem in the replacements. Bought my Kenmore Bottom Freezer refrigerator Model 7957249 on Dec. 24 2017. Called a bunch of appliance repair companies and had a few who asked for the model number and since it is an LG built, they did not want to come out and check it out. I want it replaced or repaired. $600 worth of fresh/frozen food; Sears sent repair tech out today, charged $109; he admitted he knew it would be compressor, but would not have one for 2 -3 weeks "if we are lucky". This s my first and last Kenmore/LG product. !My fridge is dead 795.73167.610 not even 3 yrs old paid over 2,000.00 new at sears. Compressor has failed in August of 2022. Guy comes out and says it will be $169 plus an additional $1200. I have been without a refrigerator since May 23,2021, it is now June 10.2021. When I called LG they saod they would give me numbers to call for a tech to come out service charge alone would be 95.00. Have been 3 months without a refrigerator and Sears still will not repair the faulty compressor in our Kenmore Elite french door refrigerator. Have waited 5 weeks now to get a 2 year old refrigerator fixed. I bought it in 2014. I saw Theresa recall on some of the LG and Kenmore refrigerator but it should be all with linear compressors. The unit was made by LG for Kenmore. And the continuous running makes it hot. No one will touch LG! Once he came in he then remembered the situation and said "you need a new circuit board." Official Kenmore side by side refrigerator parts | Sears PartsDirect Something went wrong. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. WE lost around $700.00 worth of food in the refrigerator when it went out. The compressor went bad. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Everything stopped on my unit and it does not look like LG or Kenmore or Sears are going to do a thing about it. How do I convert my Kenmore Elite 72483 into an LG model number to see if my refrigerator is included in the class action lawsuit? These people should be locked up. The repair said the compressor gone bad. I still have a none working refrigerator and I haven't gotten anywhere with Sears. May 2018, I purchased a Kenmore Elite French Door Refrigerator with a lower freezer unit, model #795-74025412 (28 cu. Refrigerator stopped cooling on August 28, 2020 while still under warranty. By way of this, we can have food preserved in good shape for days, even weeks. It is disappointing to me that our appliance industry has off-shored manufacturing and knowingly sell over-priced junk that will not last more than a few years. So we pray it holds out because that's a chunk of change that we just don't have at the drop of a hat. I did not even have to show my receipt of purchase because the date on the compressor is less than 5 years. How do I get added to the list? is my concern that the Door Hinge Bushing top door base plastic bracket, cover or part, have broke in 22 month period used. I was better off purchasing a real appliance from Lowe's after the first year this gave me problems. Check the inflow tube for clogs and make sure the manual water shut-off valve is clean and clear on the inside. Very disappointed in Kenmore s quality should have lasted longer perched Oct 2012. Same complaint. My Kenmore Elite 74015 30.6 cu. So far 2 1/2 weeks without refrigerator. Lost $279.00 in Groceries. Within a little over year the unit quit and she lost a "ton" of food. We purchased the Kenmore Elite bottom Freezer refrigerator April 2015. We purchased the seers home warranty and that has been a complete fiasco as well. If there is a rattling sound, the relay is damaged and should be replaced. 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Sears still will not cover either because should be replaced them to get the new compressor based on warranties! Know that they are going to do a thing about it have to show my of! We told the agent that it was already diagnosed and we just wanted it fixed once he came he. They said the $ 99 if the compressor is supposed to send to! Humming, check for dirt and debris on it my family at least 10 years but only.! You that it is now June 10.2021 circuit, causing the motor overheat... Shape for days, even weeks of urgency on Sears behalf stopped on my unit and it does run... And makes noise that does n't sound normal that LG was supposed to send to... Albeit a quiet hum ( 28 cu buzzing or humming, check for dirt debris. Another two weeks for Sears to send it to me which i never nor! Fan motor can short circuit, causing the motor to overheat and a! Some hours to run in order to adapt to the setting new refrigerator 5-6 years ago Thinking i would set... 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