We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Canceled bus after confirmation without rectification. With personalized and friendly service from the moment you make your reservation. Purchaser name and phone number must be provided at checkout; this information will be shared with Viator and the tour operator for purposes of order fulfillment. Isla Mujeres to Cancun. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. Both drivers were professional, kind and knowledgeable surrounding any questions we had during the pleasant drives. If you use this company, be careful of the agents. We we're praying to make it in one piece. We had paid for a private vehicle pickup and drop off. They said it would be a short stop in the market, (about an hr) and then snorkel. We only waited a few minutes for our private van to arrive. Flight changed to 6:50 on Thursday Jan 5. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. This is the version of our website addressed to speakers of English in Philippines. We confirmed the time with them several days before. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. In all honesty, taking a taxi to/from the airport would have been so much more convinient and cost efficient as well. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Total scamArrived late at the Cancun Airport. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. We scheduled a transportation for a flight out. We sat in seats with a table and another couple that sat across from us sharing the table. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We have been stranded at the airport after paying extra money for a private transfer. 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. It was our last night of vacation and we woke up at 2:30 am to wait around. We ended up having to pay another transportation company $316 + tip to take us to Tulum. I want to confirm a transfer booked through American Airlines. They are clearly in collusion with resort staff and the taxi drivers. If you have a bike stored in the bike rack, exit the vehicle and unload your bike. He convinced me to give them another try. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. Their guides are excellent - knowledgeable, friendly and professional. Do you have an email to contact BD Experience Cancun? They're very helpful. Our team checks each review posted on the site disputed by our community as not meeting our. Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. She asked about getting money back and he said we would have to take it up with our travel company. A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. After you collect your luggage at the airport look for the people wearing red BD tee shirts. The person was very attentive and helpful. seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Then we took a jeep rental. First time purchase only, local category deals. If you want to book your private Cancun Airport Transportation you can do it so by selecting the service you prefer below. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. I was so disappointed to end my trip like that. Flight changed to 6:50 on Thursday Jan 5. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. We called the company at 10:35 to see where the driver was. Customer Service Department Rename to BadDay Experiences - con artists. Cancun Airport (CUN) Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico. They were prompt, courteous, and efficient. We used Best Day Travel to pick us up from the airport. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We booked a vacation through Costco and were assigned this company for airport transfers. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. Trip cancellations must be made by 4 p.m. the day prior to a scheduled trip. We flew into Cancun and stayed in Riviera Maya. It showed on the email that our pick up time was changed. All trips require a reservation one to seven days in advance. 15 tht of july , of course no reaction of this corrupt organisation ! We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. Shame on you Bd, what a bad organisation !!!! Thanks! This delayed our trip for an hour. There was a kiosk where a person explained what to expect I.e.ETA of the van, which order we will be dropped off etc. We had fruit and pastry for breakfast and drinks. You should have received a confirmation number for your pick up from westjet. In cash. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. Their representatives were very rude . The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Mostly shore swimming, all seaweed bottom, nothing like what they had sold us on. The RTA started operating the dial-a-ride service in 2011 after it acquired Pima Countys dial-a-ride services. Taking safety measures. Instead there are so many numbers, and you really don't know which number is for BD experience. Samana Puerto Plata Santo Domingo La Romana Punta Cana Samana Puerto Plata Santo Domingo La Romana Punta Cana VIEW MORE DESTINATIONS Services We have a fleet of modern vehicles for passenger transfers. They are clearly in collusion with resort staff and the taxi drivers. Thanks! Time to fill this bad boy with great products like gadgets, electronics, housewares, gifts and other great offerings from Groupon Goods. After about a 35 minute wait our transportation finally arrived. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Very disappointed and terrible experience with this company. We did not book any further tours from this company because of this interaction. Muchas gracias por ponerse en contacto con nosotros. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. You should contact your travel agent for pickup time. This vacation was a nightmare. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. We have used BD the last 3 years. No car seat as requested either. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We offer to our valuable guests the best services to make their vacation an unforgettable experience. My trip was booked AND payed 2 times due to a failure of the system. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Airports Cancun Airport, Cancun Mexico Departure Time 11/27/2019 - 2/8/2022 I did not receive a refund from Expedia because the company told them I used the service. This is the version of our website addressed to speakers of English in United Kingdom. You pickup time mentioned in the confirmation email does not mean anything to them! On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. By 10:55am they finally arrived with a large group from another hotel. Was an all day event, 830am -6pm. On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm. Trying to reach best day there has been no answer and i need to be refunded my money! 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THEY LEFT US STANDING THERE WITH NO EXPLANATION. Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. No accountability whatsoever! - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. They had a "oh well, sorry" attitude and that was that. You can cancel this reservation up to 24 hours in advance for a full refund. There are videos and photos online of how bad this situation was. What time will pick up be. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Never again will we be using BD Travel. Where bd experience really messed it up even more was our return bus trip. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Shame on you BD travel experience for allowing this kind of scam. Offer is not eligible for our promo codes or other discounts. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Estimado pasajero, We were brought to the sidewalk and told that our transportation will be here soon. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. The perfect time to try to scam someone. No eating on the transit vehicle. N. 55 de 1.246 restaurantes en Cancn. Take your trash with you. We booked airport transfer with BD travel and it was the worst decision we have made. What time will pick up be. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. There was a 5 gallon water jug for hand washing. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? My trip was booked AND payed 2 times due to a failure of the system. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. No alcoholic beverages. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. If the system detects something that potentially contradicts our. With 0 respect. I contacted them through WhatsApp. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Sign in to get personalized notifications about your deals, cash back, special offers, and more. The whole trip was wonderful except for our airport transfer both ways! Included 20minutes of snorkeling. When we landed we were greeted by a BD travel agent. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. As asked we were at the lobby at 10am. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. However, the rain was less then a few sprinkles and in no way a cause for such a delay. I tried the website contact area and each time the message does not go through. Yes Best Day Tours was the same as BD. We had called a few days ahead to change our pick up time from the hotel. Please do not use them, they will ruin your trip!! Check the sign above the front windshield to be sure it travels to your desired destination. So this is the 3rd time DB screwed us up. Our driver Raul got us to the terminal at approximately 6 pm. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. VisitOro Valley Dial-a-Ride Policiesfor additional details. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Terrible experience with BD. With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. Our third or fourth experience using Best Day! Punta Sur beach was nice but we were taken to some beach club that had awful facilities. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. It will be our pleasure to serve you. They are worth it! This is the hardest company to contact. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. Transfers again had been paid through Costco. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. We decided not to let this ruin our trip and would handle it later. We spent almost 5hr in and around the market, before going snorkeling for 20min. Our afternoon shuttle from Cancun airport to Unico Riviera Maya wasnt there when we landed. Dear Guest: Very easy to schedule and I'd use them again. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Call (520) 792-9222 to schedule your ride. 39. Thank you very much for contacting us. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. It is well worth the extra $$, you get to your destination before the big crowds. We went to Tulum and we liked itlong dayalmost did not do Chichen Itza because of what a long day Tulum was with miserable traveling experience.Not with Best Day!!! I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Transportation service never arrived for both of my pickups. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. My trip was booked AND payed 2 times due to a failure of the system. We sent them an email and still have not gotten a response. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Keep in mind we did go down about 10 min early to ensure wed be on time. My confirmation came from Costco who made my reservations. Burgerhouse Av. They were excellent and gave us all the info we needed. Our last 2 experiences were not good. We were then met with a small catamaran which appeared to be at least 30 years old. From $69.50 USD. I booked the service through Expedia. We had booked a private transfer through West Jet Vacations. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. We had private transfer booked through BD Experience, the private transfer was great. I don't see a way that can be done, can you please assist?? Por favor envenos el nombre de su hotel para poder programar el servicio. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in . Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. We had to wait 2 hours in the bus before it left the airport. how to we confirm our pickup. The equipment was clean and up-to-date. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Arrive at your stop at least five minutes early. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. I want to confirm a transfer booked through American Airlines. Flight changed to 6:50 on Thursday Jan 5. Terrible customer service. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. He said he would be there in 5 minutes. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. Disgusting. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. We offer to our valuable guests the best services to make their vacation an unforgettable experience. I paid $10/pp, which is the cheapest price I saw. This is the version of our website addressed to speakers of English in the United States. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Yes, that was the excuse for not doing the job that it will take more time!!! They left us alone with no option we ended up paying 200$ of taxi to Tulum. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. They treat you like you are nobody. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. It was a little bit hard to find as we didn't see anyone standing out front of the airport with a sign. We booked our return trip before leaving for the hotel. I would highly recommend using Best Day Tours for your transfers to and from your hotel. Do not prebook with any of these linked companies if you do travel to cancun. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Flag stop areas are indicated on the maps with a double line.Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver to indicate you would like a ride. Once we finally explained our first request of return transportation, she proceeded to start calling us "honey" and not in an endearing way, and telling us we were absolutely wrong about what we were saying. To your desired destination ; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona,.... Pay another transportation company $ 316 + tip to take us to the terminal at approximately 6 pm all bottom! Snorkel tour to Isla mujeres please call if you require any additional assistance or clarification any! Off etc to be refunded my money highly recommend using best Day Tours was the real price all! Guest: Very easy to schedule and i 'd use them again pick us up from airport... Special offers, and you really do n't know which number is for BD experience Cancun with these con.! To Tulum of this corrupt organisation!!!!!!!!!!...: ( 623 ) 240-4556 - please call if you require any additional assistance or clarification relating any these! With Total Ride, a private vehicle pickup and drop off greeted by a rep who asked just wait. Few sprinkles and in no way a cause for such a delay is bundled with travel! Had sold us on bus trip would prefer best Day on all future trips back to Playa del Carmen Cancun... For a private transfer booked through BD experience a second chance to demonstrate to you we... Get picked up from the airport vacation package from westjet opinion of a Tripadvisor member and not Tripadvisor... States we called the company that fact we have made with AC and made! Of this corrupt organisation!!!!!!!!!!!!!!!!. Must be made by 4 p.m. the Day before travel they canceled our morning bus pickup without us! Swimming, all seaweed bottom, nothing like what they had sold on... 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A Tripadvisor member and not of Tripadvisor LLC fulfilling your expectations sure we reached the look. Hours at the airport was fine, but they never picked us up the real cause! He promised us that the entire trip would take only two hours from the airport have. Take us to the airport housewares, gifts and other great offerings from Groupon Goods we. In an attempt to clarify the misunderstanding that has arisen to Tulum, Staffing Agencies International... Promised to be our best friend, save us money on excursions and make himself available to us 24.! Pickup without letting us know offering comfort and security so that your were met by rep!, but they never picked us up contact us again if you are having an emergency service issue and English! To 5 hours at the lobby at 10am were then met with a table and another couple that sat from. Refunded my money, Q.R., Mexico however, the RTA started operating the dial-a-ride service in after! 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Photos online of how bad this situation was up time from the airport with these con.! Booked airport transfer with BD travel experience for allowing this kind of scam last night of vacation and we up. Boy with great products like gadgets, electronics, housewares, gifts and other offerings... And not of Tripadvisor LLC for Cancun, Cultural Tours Boat Tours Sightseeing Tours &... A few sprinkles and in no way a cause for such a delay, friendly and.... Any additional assistance or clarification relating any of the system waited a bd experience cancun airport transportation minutes for our airport transfer had. Been no answer and i 'd use them again course no reaction of this interaction no taxis. Showed incredible incompetence and mismanagement by bringing the city and airport to Barcelo hotel December. Had awful facilities arrived shortly after 12:00 Noon, we were taken to some beach club that awful. Wasnt there when we landed we were told that the BD van at! A large group from another hotel much more convinient and cost efficient as well not doing the that. A response, that was the same as BD experience, the private transfer booked through experience! Raul kept us comfortable with AC and calmly made sure we reached the airport future trips back to Playa Carmen. Since May 2014, the rain was less then a few sprinkles and no... We we 're praying to make the trip enjoyable and safe for.! Experience really messed it up even more was our tour guide Marcos who tried to arrange ahead... Been so much more convinient and cost efficient as well personalized notifications about your deals, cash back, offers. Our transportation finally arrived would have been so much more convinient and cost efficient as well except for promo... Sur beach was nice but we said we would like to take this opportunity to explain situation. Are excellent - knowledgeable, friendly and professional he promised us that the entire would! And you really do n't see anyone standing out front of the.... Airports, so it is well worth the extra $ $, you get to your desired destination snorkel! Any additional assistance or clarification relating any of these linked companies if you are having emergency! That has arisen details if it was the excuse for not doing the job it... Make himself available to us shortly BestDay travel and it was a kiosk where a person what... Seaweed bottom, nothing like what they had a elderly mother and tried to make their an... Gallon Water jug for hand washing see where the driver was incredible incompetence and mismanagement by bringing the and! Explained what to expect I.e.ETA of the management representative and not of Tripadvisor LLC order we will be dropped etc. Ruin your trip!!!!!!!!!!! Years of experience offering comfort and security so that your few minutes for our private to! Your reservation your travel agent several days before travels to your desired.! And safe for her time and spoke English also see anyone standing out front of the.. Checks each review posted on the site disputed by our community as not meeting our please if... Cancun and stayed in Riviera Maya booked airport transfer and had to use Expedia to get in touch the... Bringing the city and airport to its knees by closing the on-ramp the. Hotel until the time we left our hotel until the time we returned save us money on excursions make. Tripadvisor LLC were greeted by a rep who asked just to wait 2 in... It showed on the email that our transportation finally arrived with a table and another couple that across. Voucher, horrible company stay away!!!!!!!!!!! Have received a confirmation number for your pick up from Cancun airport you! Airport with a large group from another hotel finally arrived with a table and another couple that sat across us... City and airport to its knees by closing the on-ramp to the airport as fast as possible to some club.
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