Granted it isn't a huge savings but I'll take it. The caveat is you won't get any money back. How would i find out which ones are obstructed view on Oasis? This is a blind stateroom upgrade bidding program, where close to your sail date you can let Royal Caribbean know how much you would be willing to pay if an upgrade situation presented itself. If we did this-are kids able to have any of the suite benefits if accompanied by parents? No brainer decision for us, much better room and cash refund! Is that the new policy, and if so does anybody know when it changed? Powered by Invision Community. If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. Definitely get rid of this person after your trip and let he and his boss know why. It is very unlikely to be able to change or upgrade your room onboard. Powered by Invision Community. If declined they will place you in a stateroom in a location that you yourself would not have selected at the time of booking if you choose to select your room location but if your bids have been declined they will put you in whatever stateroom is available incategory that you selected, but not in the same location that you had selected at the time of the booking. The second time was not a "new booking only sale" and was for a guarantee. Yes, I'm 100% positive. I noticed that the Going going gone sale ends at Wednesday 11:59PM ET. Good luck. I am well past the final payment date. 19952023, The Independent Traveler, Inc. Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. I will enjoy my cruise and I will forget all about the opportunities to upgrade when I am onboard. Your only option is if a higher category cabin is available at the same price or lower, you can upgrade ( no OBC or refund if the new price is under your old price). However, we used a TA on our upcoming Splendour cruise and were able to upgrade twice due to price drops. My fault. But with the senior discount it makes it 1800! You don't treat your customer this way and expect to stay in business. $18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. When you make your bid, you can request that your payment be made with your FCC. The agency may have won awards, but how long has he been working as a TA. The only way you would have gotten OBC is if you made final payment and had booked before March 31st and sailed by Sept 30th. Don't have a clue about their checks and balances when that happens (apparently they are not so good I think someone else just reported getting a refund after final payment date) Anyway good for you, You will be able to leave a comment after signing in, By I upgraded after final payment due and paid the difference to get an ocean view balcony. The only exception I've heard about is if the price of the upgrade stateroom is higher than what the guest has already paid. Told when we were on board and met a few people that they did the same thing (around the same time we were looking) only had to pay the difference from Balcony to Suite. So they did. He was excited as well Saturday when I called him after talking with the TA and told him he would have a balcony. Cruisers' Choice Awards! There might have been something more I am not aware, but considering the excuses provided, I think it is the TA. In just a few simple steps, you could score a fantastic upgrade, from Ocean View and Balcony staterooms to the most expansive suites at sea. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. I did notice at one point while checking my cruise that they did have these specials that were not on a Tuesday and were only for new bookingsI think it said Deal in the corner to the right of the pricing. Its not that cabin per se, but that you are or were military. Does this seem right? Now that you booked a Royal Caribbean cruise, you might be wondering if there is an option to upgrade your stateroom to a larger, better or conveniently located room. Chalk this one up to a learning experience, and find a new TA. Posted January 15, 2016. I would DEMAND the upgrade next time especially since you won't be using him again. Started June 21, 2021, By January 27, 2006. Is this true? I paid the remainder of my October Navigator cruise off last week. I have honestly never tried for an upgrade before but I read a lot of threads on here and I've never seen that rule. It is possible, though unlikely, that you can upgrade your stateroom on the day you sail onboard your ship. However, when I called RC, they indicated that the price I saw online was not available as an upgrade price, it was only available as a new booking and that the upgrade price would be significantly higher. :). CC Help Jenn It's past my final payment, since our cruise is December 8. Like Bob said if the price is still there Thursday call back, Thanks, your right I didnt scroll down far enough, If the price is still there Thursday morning call back. http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I do have a RoyalUp bid too! I don't understand. Sales flyer is here: http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. I'm pretty new to cruising but I've searched around a little about room upgrades after final payment and this is the first time I've seen this situation. Yeah, that's always been my experience in the past, but I haven't done it since Covid, so wasn't sure if I missed a change. usually RCI will allow you to pay for an upgrade, even after final payment, as long as the price you are seeing is not one of the "Tuesday specials", but even if it is, you can always. 4. Thanks all! #8. i would ditch him,we use an large online ta where they answer 24hrs aday customer service, we had a price drop on a saturday like you rci had closed for the night so they contacted them on sunday and we got our upgrade for the reduced price which only cost us 70.00 dollars more. Two meta category upgrades winning bids seemed to fall between $100-$150 per person. On the contrary, a few weeks ago I saw the ticket price of my NCL cruise went down (about 350 per person) and I called their line and they refunded me about 700 total (2 people) with just a phone call. I'm split in continuing to look. This would mean that the upgrade would be allowed, even without it costing more. The cruise market appears to be different from pre-covid. But you got the cabin you wanted when you booked instead of having to take "leftovers" that might not be as desirable (even though this one apparently is). However, ships are sailing full and the practice in general has been abandoned. That is a sad story since RCI is open on weekends, and their agency website is open, basically 24/7. All rights reserved. I don't want to be unfairly blaming him, so I would like to know if what I'm attempting is even allowed. I dropped it because I figured it was really because it was a Tuesday sale. Florida. If you had booked directly with RCL, you could call them at 3 in the morning if you needed and have them make the necessary changes to your reservation. You will be able to leave a comment after signing in, By We are still within our final payment window. I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. Unfortunately, I got excited when he told me there would be no issues and we would be getting upgraded. However, my final payment wasn't/isn't paid yet. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. June 23, 2019 in Royal Caribbean Discussion. I'm not even going to ask for his assistance on that. Not worth it. This morning I checked, and sure enough, the guarantee was gone. Well, the good thing is my dad understood. LauraS His TA is telling him he cannot upgrade as final payment has been made. The most recent time was Saturday. Nothing much after final payment date has passed. We are currently booked up for ocean view guarantee rooms, however we have noticed that ocean view balcony guaruntee rooms are now coming in at a lower price. I am in the same situation as the OP. I'll keep an eye out and try again. You can post now and register later. CC Help Jenn Create an account to follow your favorite communities and start taking part in conversations. She seemed to get what I was saying, she was saying that it would reprice at current rates, which I was fine with (expecting), but that because it would get rid of existing promotions and apply all new promotions it couldn't be done after final payment. If you are eligible, you'll be able to submit bids for your upcoming sailing. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. Also we have various drinks packages, dining packages and shore excursions booked. The cruise market appears to be different from pre-covid. This person is a cruise specialist and their agency has won many RCI awards. Ended up calling the C&A line instead and got it done. We do not have any OBC but did receive the 50% off second guest in each room. The first time it was on Tuesday. Thank you very much for your quick reply. An FCC treated as a cruise fare discount or Future Cruise Deposit cannot be used for your upgrade. There was a balcony guarantee (X) available. I contacted him Saturday and he confirmed this time he could get that rate and would send an updated invoice/confirmation. I have found a balcony upgrade three times since final payment that would be within my budget to move. Upgrade room category after final payment. If you have an account, sign in now to post with your account. You're correct about after final payment. You would have to google your cabin number once it was assigned (unless you booked through Royal direct, it's on your invoice). You get whatever they are offering at the time you re-price your booking. I know people will say you should book with RCCL instead of a TA for situations such as this. I went and checked and it doesn't look like I'm getting a refund. Started August 27, 2021, By I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. Obviously, I will be happy in the rooms we originally booked. Also look at Royal Up for an upgrade. Started August 27, 2021, By That seems to be the only thing "right" that I did.. Now I have to figure out how to get their reservation # connected with ours for the dining table. I thought RCCL was open on weekends but maybe shorter hours. Oh well. You will lose it since you are past final payment date. We had a Balcony that's fine as no Suites were avaliable at the time. This topic is now archived and is closed to further replies. Hi all, We are due to sail on a back to back cruises on Oasis in November. He first came back and told me it would be several hundred dollars more. Royal Caribbean International Upgrade after Final Payment Make Sure Your Voice Is Heard! Either way, Im happy for an upgraded room even if I dont get the refund. Any payments or deposits you've previously made can be applied to the new reservation. The Royal Caribbean operator will price the new stateroom out for you and tell you what the new price will be. Not sure about the link for TAs but I think when I call they say travel agents press xxx. There is no harm in asking but upgrades are rarely available these days. Sorry you are stuck in a cabin you would have preferred to upgrade. Nothing changed, you got bad info. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Make Sure Your Voice Is Heard! Like what you see? Our sail date is in 13 days. Apparently as long as you are upgrading to a higher category room after final payment then you are able to get a price drop. Sorry to hear you had such a hard time with your TA. Started June 21, 2021, By The bid amount is per person for the entire duration of the cruise. I asked why. Starting to get really excited now. Someone at Royal must have mistakenly hit the refund button. I would be REALLY upset if you actually got the refund. (Not sure if this is applicable or not in your case based on my read of your explanation.). Ya, Im going to watch for refundbut the ladydid tell me she put the refund back on my credit card. LauraS If you booked with a travel agent, you have to go through your travel agent to contact Royal Caribbean to upgrade you. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final . If you were before you could have changed and your OBC would have gone down to $200. I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. But I think he gambled and waited until this morning to try and get the reservation and by then it was gone. Or just her? There ARE good TA's out there, sorry your experience isn't so good. By He first came back and told me it would be several hundred dollars more. Royal Caribbean calls its program "RoyalUp." The category of cabins included a Royal Suite, Owner's Suite (2-bedroom), Owner's Suite (1-bedroom), Grand Suite, Junior Suite, Ocean View Suite, or a slightly larger balcony cabin. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Started June 21, 2021, By CC Help Jenn He then said the rate was not the same because it did not include fees/port charges, etc. Not sure about the military as you have to provide proof. I have sent an email this morning. Urghthat is frustrating to hear. But, I had thought the same when he called me to tell me they were closed (it was 3PM ET at the time). If you are eligible, you will be able to submit bids for your upcoming sailing. you might not have scrolled down far enough. It's possible that the new (lower) price of the balcony is restricted to new bookings. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. I was looking at a guarantee room and the non-guarantee are several hundred dollars more so I didn't want one of those. I have not heard of RCCL setting a time where they would no longer upgrade due to price drops. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Royal Caribbean has introduced a new way to upgrade rooms with its Royal Up program. Your TA should link your dining companions all together without a hitch. Because of the popularity of cruising almost all our rooms are occupied. I was worried they wouldnt even let me change since the room was cheaper. CC Help Jenn Check on the Royal Up website to determineif you are eligible for an upgrade. I wanted to ask to make sure I'm not unfairly blaming my Travel Agent and get some advice. Thanks for the confirmation (and letting me vent). If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. I almost booked the 3 cabins directly but thought with it being a family cruise (5 new cruisers) it might be better to use a TA. A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. Both Royal and NCL still allow you to get a lower price up until final payment. She took my payment and upgraded us on the spot! If it's related to cruising, it belongs here! Not sure about the military as you have to provide you with travel... Inc. Amazing, Funny & Totally Awesome cruise Photos ya, Im to! All, we used a TA for situations such as this and its partners use cookies and similar technologies provide! Way and expect to stay in business all about the opportunities to upgrade rooms with its up! 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Person after your trip and let he and his boss know why the $ difference... Were before you could have changed and your OBC would have a balcony due to sail on back! He was excited as well Saturday when I called him after talking royal caribbean upgrade room after final payment...
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