The offer covers new bookings made up to March 31, 2022. When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. Q10: I'm traveling . Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. Full details will be provided locally. Except where otherwise stated in our brochure or on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so. and 27.B. You must pay any balance due at least 71 days prior to the date of your departure. Payments on no-show bookings are non-refundable, non-transferable, non-redeemable, and non-revisable. Our privacy policy explains how we use and share personal data, click here to view our privacy policy: https://www.sandals.co.uk/general/privacy/. It Is important that you check the requirements in relation to passport validity. We will make any non-refundable bookings clear when you book those arrangements. Make sure that the new purchase total is more than the return total. While some double rooms in the hotels have two double beds, this is not always the case and, depending on the size of the hotel rooms, some may only have one double bed or two single beds. To communicate with a live customer service representative, go to Sandals.com and click on the live chat box at the bottom right side of the screen. You can only cancel your reservation by phone at the resort. We provide this information on your accommodation voucher so do ensure you keep this to hand. Local tours and services may be affected by the weather. Holiday periods may be subject to additional cancellation charges. Earn Exclusive Member Recognition Gifts when attending our Guest Appreciation Events. How To Get From Orlando Airport To Universal Studios, How to Get from Disney World to Universal Orlando, Caribbean Resorts Atlantis, Sandals, & Beaches, Contact Information for Sandals Caribbean Vacations, Universal Orlando Resort Customer Service, reasons to use a travel agent for Sandals, https://www.sandals.co.uk/customer-service/. YOUR ACCEPTANCE OF TICKETS OR VOUCHERS FROM UNIQUE TRAVEL CONSTITUTES ACCEPTANCE OF THESE TERMS AND A BINDING LEGAL AGREEMENT BETWEEN GUEST(S) AND UNIQUE TRAVEL (THE "CONTRACT"). Once confirmed, the booking deposit, airfare, additional charges paid, and insurance premiums will not be refunded except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. Where hotels, extras, transport or flight options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay. When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. Information presented here is subject to change and is not guaranteed to be free from errors. We withhold the right to cancel or block your holiday payment without prior notice if: If we block your card transaction as set out above, we may request that you remit payment with a different payment method or payment card. In that case, your only right will be to seek a price reduction or compensation in accordance with section 11.2 below. Given the increase in pre-flight security screening the check-in time for all transatlantic flights is 3 hours prior to departure. Full details will be provided locally. A cot or rollaway bed will usually incur an extra charge. Review and complete the transaction. Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. To assist data collection call our Reservations Team on 08000-223030. It will ask you to provide your contact information, who you wish to direct your question or comment to, a description of the problem itself, and the method by which youd like a response a call or an email. Limited-Time Online Offer: 30,000 Bonus Points. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. Our contact details are available in section 2 of this policy. However, we will not pay you compensation where the cause of the cancellation is: If a refund is payable to you, it shall be credited to you using the same method that you used to make the original payment to us. They will require you to go through the travel agent/ 3rd party to handle it and they may have their own cancellation policies in place. This is a travel forum that's mostly composed of other travelers. The charge appeared on my credit card within two days.I cancelled it in early February. As an aside, each agent spoke with the speed of a cyclone, with gusts up to 350 mph. Beaches Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and where we have not agreed to arrange them as part of our contract and any excursion you purchase in your resort. Hotel prices are generally based on 2 adults sharing a room. Terms and conditions apply which affect your legal rights. As a result of their years of experience and strong relationships with Sandals, The Vacationeer will handle all your travel arrangements on your behalf, letting you prepare for the best Sandals vacation possible. The number is 1-888-SANDALS (726-3257). The resort promises up to 100% cash refund, but only on the land portion of your vacation. We cannot accept liability for any delay which is due to any of the reasons set out in section 15 of the Booking Conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time). Unfortunately, you can't cancel your Sandals reservation online. The customer service representatives can answer any questions about the resort or the guests stay. If they do not consent, you must not provide such information to us. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. of this Contract, the Guest will be required DURING THE HOTEL CHECK-IN PROCESS UPON ARRIVAL, to separately and specifically sign and assent to the Forum Selection and Choice of Law provisions. Call back and talk to someone else or just ask for a supervisor. Read below carefully. Schroeder thought so, but that seems unlikely. 7.1 Minimum deposit schedule is as follows unless otherwise noted: (a) A minimum non-refundable deposit of $250 per room is required for all Sandals Resorts (excluding Over-The-Water Villas & Bungalows, Poolside and Seaside Bungalows), Beaches Negril and Beaches Ocho Rios reservations. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. In the event that we are asked to reissue certain travel documents and we agree to do so, an administration charge of 50.00 per person will be payable by you. Like many luxurious holiday destinations, Sandals resort has a strict cancellation policy that governs your eligibility for a refund. Contact The Vacationeer to learn more about their free Sandals planning services. 7.3 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in Paragraphs 27, 31, 32, 33 and 36) to the Guest. Certain airfares may be nonrefundable regardless of time of cancellation. The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is +44 207 581 9895. To pay for a vacation, please select the item you would like to pay for by choosing one of the following options. UNDERSIGNED GUEST(S) ACKNOWLEDGES AND AGREESTO FOLLOW ALL POSTED SAFETY PRECAUTIONS RELATED TO THE BALCONY INFINITY POOL INCLUDING, BUT NOT LIMITED TO, THESTRICT PROHIBITION AGAINSTENTERING THE INFINITY POOL'S OVERFLOW CHANNEL,RESTING, SITTING OR CLIMBINGON THE WALL(S) AND/OR EDGE(S) OF THE BALCONY INFINITY POOL, AND EVEN SO UNDERSIGNED GUEST(S) ACKNOWLEDGES HE OR SHE IS HEREBY ON NOTICE OF THE SAME AND AGREES TO ASSUME ANY ASSOCIATED RISKS. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Height Requirements for Rides at Disney World. compensate or reimburse on a 1 for 1 basis) Sandals against any claim (including legal costs) made against Sandals by or on behalf of the owners of such accommodation or the operator of such flights or transportation. Bottom line, Sandals reservation agents can be awfully frustrating. If you do not receive your travel documents within 10 days of travel, please call our Customer Support Team on 08000 22 30 30. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers and in the pre-contractual information offered to you. If you have a problem that the front desk cannot take care of during your stay at a Sandals Resort, try to fix it through customer service. Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. Sandals Resorts: All bookings for the Over the Water Villas or Over the Water Bungalows will require a 770 (875) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. All accommodation is based on Run of House or the category stated which may be located in any part of the hotel. 3) Bring the remaining balance to $0. 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